SHUCAYE
INR (₹)
USD ($)
EUR (€)
AED (د.إ)
GBP (£)
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PIERCINGS
DIAMOND EARRINGS IN SILVER
DIAMOND EARRINGS IN GOLD
DIAMOND EARRINGS IN PLATINUM
MONTHLY SCHEMES
GIFT CARD
Shucaye Jewellery · Master FAQ
Frequently Asked
Questions
General FAQs
1. Are the colours of products shown on the website accurate?
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2. Is it safe to use my credit card online at Shucaye?
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3. How do I know that the products you sell are BIS Hallmarked?
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4. Does Shucaye ship to multiple addresses?
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5. Can I change my shipping address after my order has been dispatched?
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6. Can I add items to an existing order?
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7. Is my package insured?
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8. What packaging will my order be shipped in, and how can I be sure it arrives safely?
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9. What are the payment options supported by Shucaye?
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10. Can I track the shipment of my order?
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11. Can you help us in customising the product after I purchase it?
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12. Can I customise any design?
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13. Where is your jewellery made?
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14. Do you sell any gift cards?
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15. I can't find the piece I wanted on the site anymore. Can I still order it?
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16. What is the estimated delivery time?
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17. How will the delivery be done?
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18. How do I return the product to Shucaye within 15 days?
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19. What is your Exchange & Buy-back Policy?
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20. Does Shucaye sell Conflict Free diamonds?
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21. Is my jewellery authentic and certified?
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22. I lost my jewellery certificate — can I get a duplicate?
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23. Are prices on shucaye.com subject to change?
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24. Can I exchange my old gold with Shucaye?
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Product & Craftsmanship FAQs
25. What metals does Shucaye offer?
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26. What does BIS Hallmark guarantee?
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27. What diamond quality standards does Shucaye use?
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28. Can I order a single earring if I have an asymmetrical piercing or lost one?
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29. Are your earrings suitable for sensitive ears?
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30. How do I find my ideal earring size or gauge?
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Orders, Shipping & Returns
31. Do you offer international shipping?
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32. Can I schedule a private appointment at your boutique?
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33. What is the return window for online purchases?
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34. How are refunds processed?
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35. Can bespoke or personalized engraved pieces be returned?
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Care, Maintenance & Warranty
36. Does Shucaye provide complimentary cleaning and inspection?
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37. How should I care for my diamond earrings at home?
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38. Does platinum scratch over time?
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39. What is covered under Shucaye's lifetime service?
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SHUCAYE
INR (₹)
USD ($)
EUR (€)
AED (د.إ)
GBP (£)
▼
PIERCINGS
DIAMOND EARRINGS IN SILVER
DIAMOND EARRINGS IN GOLD
DIAMOND EARRINGS IN PLATINUM
MONTHLY SCHEMES
GIFT CARD
SHUCAYE
INR (₹)
USD ($)
EUR (€)
AED (د.إ)
GBP (£)
▼
PIERCINGS
DIAMOND EARRINGS IN SILVER
DIAMOND EARRINGS IN GOLD
DIAMOND EARRINGS IN PLATINUM
MONTHLY SCHEMES
GIFT CARD
SHUCAYE
INR (₹)
USD ($)
EUR (€)
AED (د.إ)
GBP (£)
▼
PIERCINGS
DIAMOND EARRINGS IN SILVER
DIAMOND EARRINGS IN GOLD
DIAMOND EARRINGS IN PLATINUM
MONTHLY SCHEMES
GIFT CARD